Frequently Asked Questions (FAQ)
1. What services does City Car Groomers offer?
We offer a wide range of car grooming services, including exterior washes, interior cleaning, full detailing, waxing, polishing, and more. We also provide customizable packages to suit your specific needs.
2. How long does a full grooming session take?
The duration of a grooming session depends on the package you choose and the condition of your vehicle. Typically, a full grooming session can take between 2 to 4 hours. For more detailed services, it may take longer. We recommend booking in advance to allow enough time for the best results.
3. Do I need to book an appointment?
Yes, we recommend booking an appointment to ensure we have availability to groom your vehicle at a time that suits you. You can easily book through our website here, or contact us directly via email or phone.
4. Can I cancel or reschedule my appointment?
Yes, we understand that plans can change. You can cancel or reschedule your appointment by contacting us at least 24 hours before your scheduled time. Please note that cancellations made with less than 24 hours’ notice may incur a fee.
5. What should I do before bringing my car in for grooming?
Before your appointment, please remove any personal belongings from the car. This ensures that our team can focus on thoroughly cleaning every part of your vehicle.
6. What products do you use for cleaning?
At City Car Groomers, we use high-quality, professional-grade products that are safe for your vehicle. We take care to use eco-friendly and non-abrasive cleaning solutions to ensure your car gets the best possible treatment without any damage to the paint or interiors.
7. Do you offer mobile grooming services?
Currently, we do not offer mobile grooming services. All grooming services are performed at our location in Onehunga, where we have access to specialized tools and equipment.
8. How often should I have my car professionally groomed?
We recommend having your car professionally groomed every 4-6 months, depending on how often you drive and the conditions your car is exposed to. Regular grooming helps maintain the appearance and longevity of your vehicle.
9. Can you handle heavily soiled or neglected vehicles?
Yes, we are equipped to handle cars in any condition. If your car has not been cleaned in a while or is heavily soiled, we recommend contacting us in advance to discuss your needs. Heavily soiled vehicles may require additional time and care.
10. Do you offer any discounts for first-time customers?
Yes! We offer a special discount for first-time customers. Contact us or visit our website to learn more about our current promotions and offers.
11. What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and online payments. Full details will be provided when you book your appointment.
